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West Berkshire Community Hospital 2024-05-13 Person 5 5 0

The phlebotomist was friendly and helpful, and I honestly barely felt the needle go in!

It would have been helpful if the reception clerk could have told me that we were running late, and approximately by how much. They clearly needed another phlebotomist to cope with the volume of patients - I think there were only two - but you can't really do better until you are properly resourced, and that's not your fault!