The Clementine Churchill Hospital - part of Circle Health Group

The Clementine Churchill Hospital - part of Circle Health Group 2017-06-29 Person 5 5 0

Hospital clean and efficient seen on time

The Clementine Churchill Hospital - part of Circle Health Group 2017-05-18 Person 4 5 0

Dr Priddy was my surgeon who did my procedure known as myomectomy. He is a great surgeon who kept me informed about my pre-op procedures. I knew exactly what medication and injections were administered and the reasons why. After the operation he made me feel comfortable. The surgery went very smooth with no complications. I was visited by Dr Priddy on daily basis. That re-assured me that I was in good hands. A special mention to Dr Priddy's secretary Sue who sorted out everything from appointments to dealing with my insurers. I stayed in Clementine Churchill hospital for 5 nights.Hospital room was clean and food was good. The nurses were really good. I only had problem on my second night of stay there. First night I was well looked after but on my second night I didn't sleep until 6 in the morning. I had severe pain in my lower abdomen and gases in my whole body. Like the night before no nurse was seen making regular rounds. I had to call them to find out if someone was on duty or not. I did bring it to the attention of the day nurse Moira and she assured me that she will speak to the night nurse. Other then that I had a comfortable stay in the hospital. My physiotherapist Helen was great. She visited me daily to see how I was doing. I recently went back to see her. She was very helpful and explained how to progress my exercises.

The Clementine Churchill Hospital - part of Circle Health Group 2017-05-11 Person 1 5 0

The first and most important observation I made was the extreme lack of hygiene and cleanliness in my room. Luckily I was not admitted for any invasive operations which could have resulted in deep wound infection due to the lack of a septic technique. On numerous other occasions I was attended by various other nursing staff who exhibited a distinct lack of knowledge of the proper application of a septic technique. I did not once see the nurses sanitize their hands in my room, and did not see them wipe the blood pressure cuff before or after they had done the observations. They had a very slap-dash approach with regards to their lack of hygiene and due care and attention where medication was spilled on the floor on a couple of occasions. I was astounded that when one of nurses when going off duty, she had her child in the hospital and was allowing her to rollerblade in the corridors! Not only is this very unprofessional of her to allow this to happen, but I am sure this must be against Health & Safety regulations. The hospital is not a children’s play area, especially when sick patients are trying to recuperate in peace and quiet. Another important issue I feel I should mention is that one evening I had to request the nurse to bring one of my prescribed medications which had been forgotten. If this were another patient who was not of sound mind or able to realise/communicate with the medical team, important drugs may be forgotten. This could obviously be extremely detrimental to the patient’s well-being.

The Clementine Churchill Hospital - part of Circle Health Group 2017-04-01 Person 5 5 0

Nice & friendly staff, good facility.

The Clementine Churchill Hospital - part of Circle Health Group 2017-03-28 Person 5 5 0

Always treated with care at this hospital from rhe moment you arrive to big smiles at the Reception desk to the Drs and nurses too!

The Clementine Churchill Hospital - part of Circle Health Group 2017-02-05 Person 1 5 0

Imaging manager didn't take my complaint seriously, I simply requested to get changed in the same room my X-ray would be taken. Was told no it's against health and safety and must sit in a waiting with no bra or knickers on

The Clementine Churchill Hospital - part of Circle Health Group 2017-01-19 Person 5 5 0

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The Clementine Churchill Hospital - part of Circle Health Group 2016-12-11 Person 3 5 0

My Husband was in I.C.U for 2 nights and part of one day. He was then returned to his room and I was told he could go home. I did not agree and was told by the nurse BUPA had covered us for two nights only. BUPA told me that if my Husband needed to stay longer it was o.k. We got the discharge papers around 8.30.p.m. Saturday evening and I had to wait for my carer to arrive to help me. By this time I was told the porters had gone home, a wheelchair was handed to me and I had to do the rest with my carer to get my Husband into the chair and lift down to the entrance of the Hospital where there was no one around in the pouring rain. I checked at the nurses station on the ward and found no staff, lights were all out, not a sign of any nursing staff. It was very clear to me that the unit had been closed and the staff wanted my Husband out. I cannot tell you how displeased I was to take him home after just coming out of I.C.U. into the bad weather conditions at 9.p.m. on Saturday night. We are insured on the Doctors plan of BUPA and I think the whole situation of the hospital was dreadful. My Husband should have been discharged on the following Monday. Since his discharge he has been very unwell . I am taking this matter further. Just to advise you he is a retired Consultant.

The Clementine Churchill Hospital - part of Circle Health Group 2016-08-24 Person 1 5 0

A student 'nurse' who was unaccompanied came into my room to remove a saline dipper (a needle attached to my vein), she removed it incorrectly and blood began to pour from my hand, the nurse quickly left the room (and did not call any help and left us there, she 'panicked') and my mother was shouting in the hallway for help, we pressed the emergency button several times but no one came, I lost lots of blood and felt dozy, after my mother was shouting in the hallway the receptionist called a nurse and she fixed it, at this moment my upper hand was completely covered with blood and the bed sheets were also covered in blood, the nurses noticed my mother taking pictures of the scene, two nurses quickly came into the room to remove the blood stained bed-sheets (seemed like a first priority - remove the evidence) . The nurse who fixed the saline dipper pretended as If I lost a very small amount of blood and as if I was over-reacting. My mother asked what was the name of the student nurse (so we could make a complaint) and she turned her head with attitude and said her first name, and left the room. An hour later the student and the 'sister' (top-top nurse) came in and the student began apologizing, (mostly to my mother and sister and not me) they said it shouldn't of happened and it was her mistake, she said she was in training, as if I'm a guinea pig & training while she was unaccompanied. The 'sister' told us they would inform us in 2 days on how to complain (since we requested it and wanted to take action by complaints and if necessary law) and after 2 days they did not send us anything, we found out how to complain online anyway. The receptionist also claimed she did not know how to complain when asked, if it was not for my mother staying with me I would probably die in this place, it must be very cheap for surgeons to send you to this hospital, a private hospital where you pay premium price and suffer because student 'nurses' can't take out a dipper from your hand without making you fear for your life, I was crying in the hospital because I was put in so much shock, this incident temporarily scarred me even after the surgery, and why is there students in a PRIVATE hospital? Place is also unhygienic, I opened the first drawer and saw rubbish. I was so shocked to see this, countries like Afghanistan or Pakistan healthcare is much better than this, please stay safe anyone who goes to this place. They were very good at covering each others back to get rid of the blame after this incident happened, also they all worked together and made as much excuses as possible & you will get no sympathy, they just cover each others back all the time. We are awaiting court action

The Clementine Churchill Hospital - part of Circle Health Group 2016-06-10 Person 1 5 0

Was very surprise after emergency department which was fantastic , admit me to hospital where is completely messy and everything running nurses , very unprofessional and incompetent . Dr came one a day to check me and maybe I wasn't to die but illness was serious . Of course couldn't compare with nhs hospital but for £1000 a night I will expect a treatment with all respect