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The Brambles
2022-04-03
Person
4
5
0
3rd April 2022
The staff are friendly and so respect to my child and myself.
Suggested improvements
Sometimes our appointments have had to rearranged and we do understand that this is not always something that can be foreseen, but due to my childs anxiety this can be stressful for them.
6th April 2022
Response from The Brambles
Thank you for your feedback. I am sure the staff rearrange appointments as a last resort as I know they will understand the anxiety this causes. Best wishes, Hugh Jones, Patient Experience Manager
5th October 2022
Response from The Brambles
Thank you for your feedback. We are sorry that this has been your experience. We try to avoid cancelling appointments as we realise they are really important. The demand on the service has been extremely high and there have been times where there has been high levels of sickness which may have impacted on your experience. We hope as the service continues to recruit new team members this should happen less often.