Reviews
Reviews
Excellent care, nothing could be improved.
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[name removed] was amazing, bery compassionate and warm
Staff are kind and friendly toward my sister and myself.
Thank you for your feedback. The approach we use on Sandpiper ward is to reach a balance between maintaining someone’s safety and promoting personal responsibility whilst increasing someone’s ability to care for themselves. I appreciate how difficult and upsetting it can be when a loved one shares with you that they want to harm themselves and that they regret that they were not successful in ending their life. To try and offer a degree of reassurance a person’s presentation and risks are under constant review along with the level or restriction / support required. Leave is a crucial part of recovery, only agreed following real time risk assessment and subject to regular review by the MDT. We have found and literature supports that removing a person’s control and or actively preventing someone from harming themselves can be counterproductive for someone’s recovery. It can lead to the person feeling that they need to rely on others to care for them. Rather, we encourage people to reach out for support prior to any incidents in order to support them to identify other ways of coping. Following any incidents of self-harm we offer the person the opportunity to reflect on the situation to learn from this and identify other ways of coping.
The staff especially my physiotherapist, she is so thorough explaining to me my hand exercises.
But the exercises not helping at all, not getting any better but worse.
She refer me to the hospital but , until now i never heard from them.
My hand pain affecting me mentally,my job and especially my daily life
I am really sorry that you are still waiting for treatment at the hospital.. Please contact their confidential helpline, Pals, on: KGH 01536 493305 or 01536 493306 NGH 01604 545784 best wishes, Hugh Jones, Patient Experience Manager
Yes
Our daughter is so anxious re her health appointments, but [name removed] supports her. We have no behaviours when [name removed] is supporting her. [name removed] is a great listener and communication skills. And we love her laugh.
[name removed] has supported our son re wellbeing and health appointment. [name removed] has such a relaxing manner. We love how she is.