Reviews
Reviews
Excellent care kind and helpful staff respect for each other.
Thorough care.
Clean friendly surroundings.
* I was not introduced by mums main nurse.
* I was not kept up to date with plans regarding mum. Berry wood not followed.
* When I asked nurses/ carers is check on mum as she was upset this didn't happen.
* After weekend away told may to isolate! Not fair.
* Better visiting plate for young children.
* Staff didn't really get to know mum.
* Constant changing of staff.
It is very difficult to provide a response as the comments are anonymous. Had the relative asked to speak to the Matron directly the relatives concerns could have been addressed and resolved. Unfortunately due to covid protocols at the time the isolation protocols and risk assessments meant that isolation following a period of leave was required. Due to risk to children we cannot allow under those under 18 to visit within the ward environment. A family room is provided for this purpose and is located in the reception corridor off of the ward.
Made me very comfortable and gave a lot of useful information. The main thing though is how quickly you gave me an appointment. Thank you.
Thank you for providing us with this feedback, I will take this back to staff and service leads to reflect on, and be aware of providing sufficient information before doing procedures to allow fully informed consent and awareness.
Overall great experience
[name removed] is a keen listener, provides expert care and advice, has a very caring nature, and was extremely helpful and supportive regarding every aspect of my treatment.
Staff is very professional and polite.
Happy.
Friendly, informative, listened and helped with concerns, thanks [name removed] and [name removed].