Reviews
Reviews
Respect support received brilliant. Gives me good advice about everything treated with respect.
Helpful always and always good advice.
Very kind.
I am not sure what you mean by ‘checking up’ – more detail would help look at this issue in detail. Assigning one member of staff is often difficult due to the nature of them working a shift rota basis. Thank you for taking the time to provide feedback.
UCAT is a non-judgemental service who have supported me when I have been rock bottom.
Thank you for your feedback, I am glad you had a positive experience with UCAT. If your care was transferred to CMHT you should indeed have follow up in place, I am not clear from the statement if you are confirming this happened or raising that it perhaps did not as yet. Please provide additional details if you have concerns and we will address these.
Thank you for your review. If the transition to CMHT is not smooth, please contact UCAT who will help you. Best wishes, Hugh Jones, Patient experience Manager
Respect always helpful treated with respect. Alwayys there for me same as [name removed] and give me good advice.
Saved my life.
Thank you for your feedback, we are regularly reviewing our systems around maintaining contact with our patients with aim of improving access.
The rapid assessment clinic has made a difficult situation easier. Although it was a long appointment it was great to get an outcome on the day. The team were so supportive and we can’t thank them enough.
I am glad you found the experience worthwhile. I have passed on your suggestion about a cup of tea to the service manager. Best wishes, Hugh Jones, patient experience manager
Did nothing at all for my daughter. Had to be continually chased. No communication, no empathy. Didn't even do anything when she was sectioned. Terrible care, assigned staff not qualified enough for complex needs my daughter has. No referrals, these had to be initiated by my own professional. Even the most serious meeting (Adult Risk Management), CMHT didn't turn up and have not responded to a single email from other professionals. Adult Safeguarding Board now contacted. Complaints going to LADO, PALS and CQC
I'm sorry this was your experience of CMHT, we would welcome you to refer in so we can access any further needs we can support you with.
I feel like they were more interested in diagnosing me and referring me to different teams depending on what label they believed fitted. I was confused as to all the different people involved. They cannot see the whole person if they are being passed around to different people. I appreciate that they want to help people and want to be kind. But I didn’t feel included enough in their decisions and at the time had difficulty understanding anyway, but it would have been a lot easier had they given me open, clear explanations. I did not feel seen or understood as a person- yes I was struggling to communicate, however that was the exact thing I needed help with- I needed self confidence and a sense of control and CMHT made that far worse.
Thank you for your feedback. We are working hard to improve our communication with patients. We share copies of care plans with service users and any friends/ family that they want to be involved in their care. If any decisions are made, we endeavour to share this with people directly and can only apologise that this did not happen in your case.