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21st May 2022


Good experience Would be better to get test results quicker to ease anxiety of waiting

Suggested improvements
Quicker results

25th May 2022
Response from St Mary's Hospital

I am glad you had a good experience. I have passed your review to the service manager to see if they can quicken the results process. Best wishes Hugh Jones, Patient Experience Manager

12th August 2022
Response from St Mary's Hospital

We are pleased your experience was positive. We are currently working with our teams and lab provider to ensure test turnaround times are as quick and efficient as possible as we appreciate this is an anxious time for our patients.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience