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13th July 2022


Friendly environment.The nurse was very polite and friendly.Haooy with the care received

Suggested improvements
Could open the windows at reception for fresh air due to the hot weather; and for infection purposes

20th July 2022
Response from St Mary's Hospital

Thank you for the suggestion. I have passed this to the service manager. Best wishes, Hugh Jones, Patient Experience manager

5th October 2022
Response from St Mary's Hospital

Thank you for your feedback, please be reassured that we do open a window every day for infection prevention and control purposes for the safety and comfort of our patients and staff.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience