Share review of St Mary's Hospital
St Mary's Hospital
2022-12-29
Person
4
5
0
29th December 2022
Staff so knd and carng, friendly and supportive at all time. Nothing was to much.
Suggested improvements
Certain night shift member not regular staff. Very rude a nd unsupportive when I had nightmares.
18th January 2023
Response from St Mary's Hospital
I am really sorry and this should not have happened as such behaviour is unacceptable. I have sent your comment to the ward manger to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
15th February 2023
Response from St Mary's Hospital
Thank you for your feedback and I am sorry to read that you felt that certain non-regular night shift staff were rude and unsupportive of you when you had a nightmare. We work closely with our bank staff colleagues and provide regular feedback to their service. Please let me know the details so it can be investigated and addressed with the bank staff team