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28th July 2022


'If answering as a carer or family member, how supported did you feel by the staff?' Has no 'Not Applicable' option.

Suggested improvements
Standard letter templates from 'in-person appointments' haven't been fully changed to read well in view of use of online appointments. Appointments concerning family members and guardians were not clearly demarcated and I had family members arrange work & shifts around an appointment they we not required to be available for.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs