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16th November 2022


Well organized, food good lots choice etc.

Suggested improvements
A dinner “night light” would help with sleeping a lot as wakes you up often.

5th December 2022
Response from St Mary's Hospital

Thank you for your feedback. The light is kept on to enable staff to make sure you are ok without disturbing you. We advise the use of eye masks at night. I have forwarded your suggestion to the ward manager to see if there is a dimmer alternative. Best wishes, Hugh Jones, Patient experience Manager

8th March 2023
Response from St Mary's Hospital

We apologise that you were not shown the night light during your admission. It appears that you have been using the night light above the headboard, but there is a dim light that can be activated by staff in the bedroom ceiling that could have been used as an alternative and that would have interrupted your sleep.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Experience