Share review of St Mary's Hospital

Continuity is important but not always achievable. However, staff should always read your notes and will have had a handover from your usual clinician. If the lack of continuity is causing you a problem, please mention it to the staff. Best wishes, Hugh Jones, Patient Experience Manager

I am sorry if you feel this was unhelpful. Due to the fact the time runs 24/7 on a shift pattern it is sometimes difficult to send the same staff on visits. We do try and manage this where possible in the interest of continuity.