Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Bartholomew's Hospital
2017-11-29
Person
5
5
0
Review of CT Imaging - SBH
written by a patient
29th November 2017
Friendly and caring staff; clea
r and helpful instructions.
St Bartholomew's Hospital
2017-11-26
Person
4
5
0
Review of Unknown Barts
written by a patient
26th November 2017
St Bartholomew's Hospital
2017-11-26
Person
4
5
0
Review of Clinic 8 Pre assessment - SBH
written by a patient
26th November 2017
I thought that the pre-assessment was excellent. It gave me great confidence and was carried out in all its stages with great efficiency.
St Bartholomew's Hospital
2017-11-25
Person
5
5
0
Review of Sexual Health Outpatients - SBH
written by a patient
25th November 2017
I was delighted to be able to get an appointment to remove my coil on the day and after work hours.
Receptionist, nurse & gp were amazing!
Thank you for a great experience +++
St Bartholomew's Hospital
2017-11-25
Person
3
5
0
Review of Lung Function & Sleep services - SBH
written by a patient
25th November 2017
I have rated most boxes as average - the reality is that that once through the doors I had good care (I had the results of my test but nothing on care/treatment -perhaps at that point it was not judged appropriate).
However I and other patients had shoddy care at Reception. After reporting I was merely told 'S-I-D-D-O-W-N'. I noticed I had not been offered a 'Did you get great care today' form.
Next along came an older man, who seemed upset he'd been sent for a blood test but was returning because that department knew nothing about him on his arrival. He was given no response, not even the common curtesy of acknowledging the inconvenience nor the reassurance that it would be sorted out, just 'S-I-D-D-O-W-N'. He tried saying more but met no better response (it wasn't as if the Receptionist was busy, she must have been underemployed as was fiddling with her mobile otherwise).
I felt sorry for the gentleman.
This employee (hopefully a Temp!) must be made very aware that this response is generally reserved for errant children, or else dogs. 'Please take a seat' is the response of a professional - and I have in 3 years of being a Barts patient, been very used to Staff who are of the best quality!
Also, that her job is to look after the patients and to deal with their concerns, not to ignore them.
It is a pity that this Receptionist has led to the lower overall score I am giving.
I have written this at length in the hope someone will act - not just enter scores from a tick sheet - and give urgent retraining to this person to maintain the good name of Barts' care.
Should this not be the case, kindly let me know to whom I can address this concern.
St Bartholomew's Hospital
2017-11-25
Person
5
5
0
Review of Unknown Barts
written by a family member
25th November 2017
Never refusing to not do anything for you very helpful.
To improve - more money for the nurses.
St Bartholomew's Hospital
2017-11-25
Person
5
5
0
Review of Unknown Barts
written by a patient
25th November 2017
All was good from very beginning. Very good care of the nurses and me personally I'm happy. Honestly nothing to change.
St Bartholomew's Hospital
2017-11-25
Person
4
5
0
Review of Unknown Barts
written by a patient
25th November 2017
- All the staff nurses took extraordinary care of me.
- Everyone supported me not only medically but morally as well especially Mr. Nick.
St Bartholomew's Hospital
2017-11-25
Person
5
5
0
Review of Unknown Barts
written by a carer
25th November 2017
The good about my care was nurse that she was really kind and respectful. She looked after me very good and she worked hard with nice smile always.
St Bartholomew's Hospital
2017-11-25
Person
5
5
0
Review of Unknown Barts
written by a patient
25th November 2017
N/A.