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Written by a patient
8th January 2018


I was referred for a CT angiogram. The lengthy wait is the only reservation I have about the entire process; it was approximately 3 months. My appointment was scheduled for 4 January, and I was worried because of the news that all NHS outpatient appointments for January 2018 were to be cancelled. But I gather that the Heart Centre is a stand alone unit, and its routine has not been disrupted. From the moment I arrived, I was hugely impressed by the quiet professionalism of everyone in the Heart Centre. I was seen exactly on time. Everyone involved was outstanding. This is surely an example of the NHS at its very best, where excellence is what drives the organisation. If only that were true elsewhere. When I compare my local hospitals, their demoralised staff and appalling conditions, it's hard to believe one is receiving care from the same overall body, the NHS. Apart from the excellent staff at all levels, the new building itself is handsome and well-maintained, a noble addition to a hospital that has been on this site since mediaeval times.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff