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St Bartholomew's Hospital 2018-03-15 Person 3 5 0

My partner was diagnosed with triple negative breast cancer. Had 18 rounds of chemo and a double mastectomy. Every time she went to have her chemo she had to wait over 2 hours just to be seated. Some times the appointment hadn’t been logged. She had to chase up every single appointment, had to chase up surgeons for information and was not given relevant information when needed. She wasn’t given the pack that would tell her how to recouperate after surgery. Literally everyone was great at passing the buck and not taking responsibility. The nurse who’s number she was given so she could contact never, absolutely never answered her phone and more often than not didn’t reply to any messages. Leaving my partner hanging, not knowing if the side effects were normal. Suggestion. Don’t offer help if you can’t follow through with the offer. I’m actually pretty angry that the hospital made her feel so strupud at times, all because they hadn’t bothered to tell her what would be happening next. I know the nhs is stretched to the limit but they need to do a better job. To illustrate this. The day after she had her double mastectomy she had one nurse try to lift her up under her arms then had the ward nurse disregard her and other patients while she went to who knows where for over three hours. I’m sure there’s a perfectly plausible reason for this but these people are in hospital because they are sick. If it’s an inconvenience for the nurses they need to seriously find a job in a different occupation.. The lack of aftercare has been astounding. Lastly we are sat in the hospital so she can find out the findings from the operation. She was given the first appointment of the day at 9.30. Already we are running late. This is why the nhs is on its rear. As much as they have saved her life they have contributed a huge amount of stress to her condition. Something that could have been avoided with a little more communication and a little more honesty.