Share review of St Bartholomew's Hospital

St Bartholomew's Hospital 2016-04-04 Person 4 5 0

The environment is one with good facilities for space, toilets, food and drink. You are seen in a reasonable amount of time - just be prepared to move around for possible further tests, which may be on other floors. Clinical staff behave professionally and are helpful, as do the reception staff. Unfortunately all this is completely let down by the less than efficient IT system. Every part of the information needed to complete patient appointments, including the clinical staff being able to do their job of records and reports did not happen this morning as the whole IT system had crashed. It's no good berating the clinical that they leave you without any feedback about your tests and therefore what needs to happen next. Nor the reception staff who are unable to give you your appointment there and then. It is the Trust who need to be blamed for a totally inadequate IT system. Where is the strategy for a back up system, even in the interim, so that the system doesn't bring parts of the health service to its knees. People had incomplete appointments and those who accompanied them had their time wasted. Patients will now need to be seen sooner and the continuity of care is broken.