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Written by a patient
5th April 2016


The appointment was 30 minutes later than the scheduled time. It was our 2nd visit the clinic and on our first visit that was 45 minutes late too. The information leaflet that was supplied regarding the Hycosy on my first visit was incorrect, this should be updated. It has the wrong day on it and mentioned a drug we had to obtain before and take and didn't need to. People should be accurately informed of the process and should be told after an appointment they will need to be available to spend time waiting to organise another appointment or have to go and wait at the pharmacy to collect a prescription.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff