Scunthorpe General Hospital

Scunthorpe General Hospital 2021-06-30 Person 5 5 0

Even though I was unwell I still thought the staff here were very caring

I don't think I could have been treated any better than I was

Scunthorpe General Hospital 2021-06-29 Person 5 5 0

I brought my 4yr old child with a cut to his forehead. He was very scared and unsure. We were checked in quickly and then seen by a nurse promptly. The nurse was very kind and took her time with my child. She was completely understanding of his anxiety and of how scared he was. When it came to treating his cut she brought a 2nd nurse in to assist. Again, she was fantastic with my son, letting him watch his favourite cbeebies programme to help relax him and put him at ease. We couldn't have asked for any more.

It was fantastic to be able to go into a dedicated children's waiting room with a toilet in there. As unable to have toys in there due to covid, it would be great to either have a TV playing cbeebies, or more wall art to look at on walls etc. This would make the children's waiting room a more friendly space during covid times.

Scunthorpe General Hospital 2021-06-29 Person 4 5 0

Care excellent . I am in awe of how hard you all work and feel sad our NHS is so underfunded and is struggling under the pressures , in part due in my opinion to years of underfunding. Thank you

The experience of waiting 4-6 hours in A n E with many other poorly people and some not so, wasn’t pleasant at all but I don’t believe you have the power to do anything better with the work load and resources you have!

Scunthorpe General Hospital 2021-06-29 Person 5 5 0

Although the wait was 5 hours when I did see the dr everything was professional caring empathetic and inclusive of my thoughts- absolutely excellent

Less waiting time Couldn’t find cups to have a drink so was 5 hours without a drink Some indication of timeline as a patient as my condition deteriorated over time

Scunthorpe General Hospital 2021-06-28 Person 5 5 0

The service was quick and kept me informed of everything.

Nothing an absolute brilliant service.

Scunthorpe General Hospital 2021-06-28 Person 5 5 0

Seem and treated quickly and with respect All aspects of investigation and treatment explained Including follow up procedure First class all round

Nothing

Scunthorpe General Hospital 2021-06-28 Person 5 5 0

The telephone calls was very good answered all my questions very professional etc

Nothing I don’t think as it was very well handled

Scunthorpe General Hospital 2021-06-28 Person 3 5 0

Initially on arrival to A&e my son received little support but once into a cubical the HCA jade and dr Israel did everything in their power to make my son feel better, stop crying and treat him with the respect and care he deserved.

The initial assessment for a baby with croup took longer than it should of done especially when arriving for 111 service.

Scunthorpe General Hospital 2021-06-28 Person 2 5 0

Overall my experience at Scunthorpe a&e on Saturday was appalling. Not only for me but for everyone else waiting there. Considering it wasn't overly busy with them having staggered times now. It took about an hour to be seen by the triage nurse and about 4 hours to be seen by an actual doctor. Which let me tell you when you're in excruciating pain is not ideal!! I have been to the emergency department before covid and it was heaving and I still got seen quicker than I did this time round! Even the children weren't getting seen to within 3 hours or less. One woman was discharged with a broken leg and was not given crutches to get around with. It was just overall a terrible experience and there was no compassion or sympathy from the staff.

Manage the time better Be sure to have a time frame of when patients are to be seen by etc. Show sympathy towards patients and be more concerned and explain what you are going to do to them etc not be limited and not explain properly.

Scunthorpe General Hospital 2021-06-28 Person 5 5 0

Everything was fine down to the waiting to actually being seen

Nothing everything was fine