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10th May 2023


The lack of communication between the 111 staff and Reception was none .I d already had a triage assessment done by 111 and was told they send the paperwork through to Scunthorpe but still had to book into A&E Ten waited 2 hours to see a triage nurse then to sit another 4 hours . Then a doctor came out and then said its another 2 hour before anyone would be seen .Once I got to see a doctor first thing she said . You need to go for an x Ray having spent 23 hours I said I wasn't going for an x Ray . WHY ON EARTH THE TRIARGE NURSE NEVER SENT ME FOR ON ONCE ID SEEN HER WOULD HAVE BEEN THE PERFECT OPPORTUNITY to send me for one to help speed thing up .

Suggested improvements
If people go in with either legs or arm issues which on triage assessment use common sense to send them for xrays . It doesn't give me the confidence about the lack of how your A&E department is being run if I ran my H &S department at my place of work I'd be sacked

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff