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9th June 2023


When I arrive and was seen by a triage nurse, who's attitude was disgusting, not caring at all. Then I waited 2 hours, whilst being in exsciating pain, to then be seen by another triage nurse, who actually thought I'd just walk in. She was brilliant and soon got me into an area where I could get as comfy as I could and plus I'd get to be seen by the staff. The nurse looking after was called Peace, and she was the most kindest and understanding nurse, nothing was too much for her. But when it came to the doctors, after doing some test, and me continuing to explain about my pain etc and the amount of discomfort I was in. They were horrible, made me feel like I was making it all up. But if it was for the nurse telling them I need some strong pain relief before they sent me home, I'd of left no better than I walk in. Even though nothing happened and I still have no idea what's wrong, I managed to get some relief from the pain for a few hours.

Suggested improvements
Teach the doctors a bedside manner, even if they can't find anything life threatening, when a patient is in horrendous pain maybe try and help and refer them to a specialist where they might be able to help. And not just send the patient home no better than when they first arrived.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff