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15th June 2021


Waited for nearly 5 hours to be seen by someone . No pain relief offered at all until I asked for it for my daughter. Even then it took about 2 hours to receive. Rude reception staff who are more bothered about you standing back from the screen than what’s actually wrong with you. Misinformation being given, doctors and nurses tell you to take your urine sample to the window then when you get to the window you are rudely told to take it away and someone will come collect it. Sat in the children’s room with absolutely nothing for children to do no television on etc. Waiting times are atrocious, no idea how long the wait is and no screens to inform you like there used to be when I asked the reception staff about this she said the times were so bad they took them down…. The doctor we eventually did see was great and took the time to talk to us but apart from that it’s an absolute shambles. Visited Scunthorpe A&E now numerous times over the year as my daughter has an ongoing condition and each time it’s worse than the last.

Suggested improvements
Waiting times horrendous.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff