Share review of Rushden Centre

Thank you for taking the time to feedback your experience of the service. It is very important that we learn about what works well, such as the home assessments and also when the experience of our service users have not been as we would have liked. We apologise for the distress that the language used in this instance engendered. Whilst we recognise that alternative specific language could have been used, it is vital that we appropriately assess a patients capacity for understanding the historical context, purpose of the assessment and to gain their consent to proceed with the assessment. That means we must converse in an open and transparent manner to gauge exactly what the patient understands about the rationale for the assessment and the possible outcomes. We recognise that language plays an important part in the assessment process and your experience is to be shared with teams to enable reflection on the specific language that we use - we should endeavour to utilise language that breaks down barriers and facilitates therapeutic relationships whilst ensuring we are open and honest with patients regarding our contacts purpose and context.