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Royal Orthopaedic Hospital 2021-02-02 Person 4 5 0

All the staff including theatre staff and porters were kind and friendly, but profesional. The admin staff were also very helpful, including my pre admission telephone calls

My pre admission appointment was somewhat disjointed and long. Although the staff were very nice I don't think the day case unit was the usual place for pre admission appointments, and thus they were not familiar with the routine. I was last on the theatre list and did not go for surgery until 3.30pm not having had a drink since 9am, so I was very thirsty . The communication should have been better between theatre and the ward knowing that the list was running late