Share review of Royal Orthopaedic Hospital

Royal Orthopaedic Hospital 2021-03-27 Person 4 5 0

Generally excellent care all round apart from insensitive reception staff. What a shame that front facing (reception) staff have let the side down!

Main reception staff needs to be aware that many patients travel some distance and need to arrive early to avoid being late. If in isolation they may need the we and fluids./nReception staff should not override, writted they should also consider patient. They should also consider patients with cancer diagnosis may be already stress. need to arrive early to avoid being late./nInstructions given to patient.