Queen Alexandra Hospital

Queen Alexandra Hospital 2018-04-28 Person 4 5 0

I was recently in Monaco and had to attend the accident and emergency department at one of the local hospitals. From my entry to the hospital in Monaco, I was seen by a DOCTOR within 6 minutes. This included my time to book in and fill in attendence forms in French. The treatment of my sprain was concluded fully and I was discharged within 59 minutes of walking into the hospital in Monaco. I had an X-ray, treatment, and two consultations in that time. Upon attendence to QA today I was triaged after 5 minutes (great!). It then took 2.5 hours for a Nurse Practitioner to see me. There was then a 25 minute wait for X-ray followed by a further delay in being seen again. I was told the wait for a Doctor was upwards of 7 HOURS. I was discharged by the Nurse Practitioner because I was lucky enough not to need the Doctor’s help. Your staff are amazing. Your hospital is the most badly-run institution I have ever come across. 3 hours just to see a nurse, and a 7 hour wait to see a Doctor. It’s disgusting. If the NHS cannot sort itself out and see patients in a timeley manner then it is time to give private organisations a chance to do it instead.

Queen Alexandra Hospital 2018-04-28 Person 4 5 0

The care given by frontline nurses and staff was excellent. They were very cheerful and happy in front of patients. The care I personally received was brilliant and I could not be happier. I do feel though that more attention could be give to elderly patients that have dementia, especially at night when some kept trying to get out of bed at night and disturb the sleep of others.

Queen Alexandra Hospital 2018-04-28 Person 4 5 0

very efficient and friendly

Queen Alexandra Hospital 2018-04-27 Person 5 5 0

My experience could not have been improved upon.

Queen Alexandra Hospital 2018-04-27 Person 3 5 0

I though on an individual basis all of the staff I encountered were caring and kind and carried ou their jobs to a high standard despite the obvious shortage of staff. The nurses and health care assistants did a stellar job. Just as I was going to have a CT scan it was decided that I needed to take a pregnancy test because I couldn't confirm that I was definitely not pregnant. So I was wheeled into the corridor outside the CT scanner room, a screen was partially placed in front of me and I was asked to pee in the tiniest cup imaginable. This had to be one of the most mortifying moments in my life with people walking past with a good view through the gaps in the curtain and somebody on the other side of the curtain asking loudly in earshot of the people walking up in the corridor if I was done yet. Eventually I was wheeled back to my ward where I took the pregnancy test and had the ct scan later on. At all other times I was treated with dignity and respect but this was the lowest point of my stay. On the other hand the staff on the ward were very accommodating when I did not wish to use a bed pan and made arrangements for me to be wheeled to the bathroom instead. The porters were always very friendly and efficient. The ward was cleaned to a high standard. The physio therapy team were great and did everything in their power to get me home as fast as possible. There was a wide choice of food available on the menu. I was offered a hot drink very frequently. I was very very very disappointed when the morning after my operation I was not visited by the consultant/doctor or anyone on the team who carried out my surgery (and it was a week day). I only spoke to a doctor post operation at my insistence just as I was discharged. However I would have liked to have been told if my operation had gone well and exactly what they did especially since I was told they wouldn't know exactly what they would do in the surgery until they got in there. It felt as though no one was responsible for my care and I felt very let down and as if no one cared. Especially as the other patients around me were visited by doctors every morning. Overall my stay was good despite the two issues and I imagine the issues I encountered were probably due to shortage of staff so in the circumstances I wpiuld recommend the service.

Queen Alexandra Hospital 2018-04-26 Person 4 5 0

I was a visitor (daughter) and from my viewpoint All staff were very committed to doing their very best in difficult circumstances, considering the various needs of the elderly in the ward. Staff were patient, kind and understanding but sadly there were drawbacks due to not enough staff being around when a number of patients needed attention at the same time. Sometimes more than one staff member was required for a particular duty. They came as quickly as they could but patients were not always able to understand the delay and could panic. I can only praise the staff for all their help and more should be done to help them in their work so they can continue to giuve excellent service.

Queen Alexandra Hospital 2018-04-25 Person 5 5 0

All staff very professional and friendly.

Queen Alexandra Hospital 2018-04-25 Person 4 5 0

The contact with medical staff is excellent however this department seems underfunded/staffed. I waited 9 months for a 3 month follow up appointment and following today’s appointment was unable to book the next 3 month review. I understand the pressure the NHS is under and rather than be negative would welcome ideas of how the public could help ease this situation

Queen Alexandra Hospital 2018-04-25 Person 4 5 0

I cannot fault the care I received. All staff were very kind and the consultant took time to answer any questions I had. The downside is that this hospital is very confusing and so large. Very long walk to eye department and there always seems to be a very long wait to see the consultant. The initial process is fairly quick, though. The waiting room is cramped and hot. Not suitable for us elderly. My daughter always accompanies me and she is completing this questionnaire. I think the eye department has been overlooked when the hospital revamp took place. Please can it be next in the list.

Queen Alexandra Hospital 2018-04-25 Person 5 5 0

Very efficient friendly service. Everything explained clearly. Obviously a very busy department but very quick service today. Just for information when I entered the code 1486 from my paper form electronically it comes up as eye paediatrics.