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Mile End Hospital
2017-08-02
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Written by a patient
Written by a patient 2nd August 2017
The councilor was wonderful and understood how I was feeling. I felt the doctor was cold and unsympathetic to my concerns. This was not a straight forward pregnancy and was sent to another hospital for scans. I didn't feel the results of these were talked through with me and I feel I have had to make a decision without knowing all the facts. Also the ladies on reception were sweet and understanding.
14th August 2017
Response from Mile End Hospital
We're sorry your experience at the Mile End hospital wasn't to the usual high standard we strive for on a daily basis. We pride ourselves on our safe and compassionate care and for you to not feel you received this is unacceptable and we can only apologise for this. If you would like to discuss your experience further, then please contact the PALS Team by email: pals@bartshealth.nhs.uk Kind Regards, Barts Health NHS Trust