Community Services - Northamptonshire Healthcare NHS Foundation Trust
Billing Road, Northampton, NN1 5BDReviews
Reviews
We was welcome with respect and smiles , as a foster carer the child I look after felt as ease with the kind soft speech , the nurse spoke to the child to say why she was here for and why she was having the flu spray , and we both left very happy .
The nurse was very friendly and made my son feel very important, involved and grown up.
Long waiting times, didn’t see me in person
Thank you for your feedback, we are offering face to face appointments within a week, but occasionally it can be longer wait dependent on availability and patient choice, and we have to offer these appointments based on urgency.
[name removed] was very kind and considerate. She was really knowledgable and made us all feel at ease.
Very good service
Excellent service thank you
Nurse very good and explained all
Happy with all of the service
Very happy with all the care and kind nurses
As a family member we had to insist on a meeting to understand what the plan was for my granddad. We have never been informed about his "progress" or care package, and was not asked how he manages at home, until a family member told the occupational health therapist. How can a care package be put in place if his needs and history have not been asked about?
Although some staff are very friendly (mainly the caring staff) some staff members have been very patronising and rude, especially the nursing staff who only seem to want to talk to you if they have something to moan to you about, for example, taking in biscuits and sweets for my granddad, who is diabetic but NEEDS them close for when his blood sugars go low. However, he is given some sort of pudding every day! On the subject about his diabetes, if he wants to have his blood sugar testing kit, to test as and when he wants, he should be able to have this, instead a nurse tried to take it off him, insisting that she should be the one testing it! This is unacceptable, as once he is home, he will have to test it himself anyway. He has also been told that he needs to be trained on taking his insulin, which is has been taking for a long time, so why does he need retraining now? Also his blood sugars should not be tested after he has had his breakfast (which was late for him at 10am), as this will show inaccurate readings.
At home he is able to get around with a walker but he is hardly doing this now as the staff seem to be using the barrow equipment to move him around. This means he has made no progress and in fact has gone backwards since being in your care. He has low at least a stone by now, as before Christmas he had already lost 10lbs. He has lost the strength to get himself out the chair, which hasn't help with the fact that the recliner chair has been taken away from him!
Also, we were asked if we could take him down the hospital when a catheter was apparently needed. This in itself is unprofessional as he is in your care! And we were not prepared to take him down the hospital, in the freezing cold, to potentially wait in the "outside" waiting area, that they currently have. In the end, it was all pointless as a catheter was not put in.
As family members, we understand there is most likely staff issues and everything is stretched but the right care is not being provided.
Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl