Community Services - Northamptonshire Healthcare NHS Foundation Trust
Billing Road, Northampton, NN1 5BDReviews
Reviews
[name removed] was exceptional and went the extra mile my care was very good
Very good service all staff excellence and pleased with the products
[name removed] explained everything to me and I can always contact her if I have any problems
Good caring nurses who are willing to go an extra mile for their patients especially on my case where they had to gather my history from my ex hospital. The nurses were very helpful.
Thank you for the feedback, our numbers have been updated but relevant information and numbers are all on our website.
I am sorry you found a problem getting through on the phone. I have sent your suggestion to the service manager. Best wishes, Hugh Jones, Patient Experience Manager
I very glad that my doctor offer to check myself, that's mean she is doing her work very well and she cares about people.
I felt [name removed] was so professional and knowledgeable about the treatment being offer and how i was to move forward. I feel I have never had this amount of care before and [name removed] was always there when I needed to ask a question.
I am very happy with my calls.
[name removed] is brilliant and we always have a laugh and a joke which brings a smile to my day.
The clinic is great and the staff members are the best however getting an appointment is frustrating. I tried to get through for days and I was on the line for over 2 hours in multiple occasions until I was able to book an appointment. This could certainly improve. Thanks
Thank you for this feedback, I am sorry to hear this, no service user should be waiting for 2 hours and I will investigate this further.
I am really sorry this has happened to you. I have sent your comment to the service manager to check the phone lines. In the meantime, you may wish to contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
Our experience was very good in all areas
Excellent service and I receive excellent care. I can not fault the nurses.
Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl