Community Services - Northamptonshire Healthcare NHS Foundation Trust
Billing Road, Northampton, NN1 5BDReviews
Reviews
I have been going to sessions at camhs with my daughter. They were understanding that she was not ready to go to appointments herself. They included her in conversation even though she was non verbal, they still spoke to her like a human being rather than over her. Obviously I was answering questions for her but they’d check to see if she agreed with what I was saying. They allowed her to write things down if she could to help express what she was thinking/feeling. Thrr we y understood that there were other difficulties in regards to health issues that meant appointments didn’t always go to plan. It wasn’t all serious and straight down to business, there were jokes and things to make my daughter feel at ease. My concerns were also taken into account.
This is aimed at Dr [name removed] for being a kind and patient person even if most the time I made no sense. I feel that she was a good fit for my daughter. So thank you.
Thank you for your detailed review. You make many very important points that obviously affected your and your child's experience. I am sorry this happened. I have passed your comments to the head of service for action. Best wishes, Hugh Jones, Patient Experience Manager
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[name removed] was fabulous with my daughter who has anxiety. Which was why we sought the catchbup clinic as she could be with family
[name removed] was very warm, friendly calm and kind. This really helps with her confidence, thank you.
It was only the online workshop not individual discussion on my child. However, the session was very informative and has given us some options to try to help her.
Because all my needs about my mental health were taken extremely seriously .Olivia was also helpful with dealing with matters that were outside of sessions but i needed to prove to other services that i was seeking support with my mental health. Almost all of the information/tactics that we discussed in session have proved useful in everyday life.
Thank you for your kind words which I have passed on. I have sent your comment about the outcome measures to the manager. Best wishes, Hugh Jones, Patient Experience Manager
My health visitor always responds quickly and does what she can to help advise me
I am sure if you speak to your health visitor, they will see if they can visit more. best wishes, Hugh Jones, Patient experience Manager
I felt really comfortable talking to the nurses .
The ladies that conducted the assessment were so lovely and reassuring. I didn't feel uncomfortable at all [name removed] and [name removed].
I was really good.
Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl