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21st June 2024


Jemima was really good. I feel that she is professional but also empathetic. She is easy to talk to and she listens properly. Also, she is proactive in offering me useful, relevant ideas that are sometimes quite creative (e.g. online and physical sources of alternative self-help and carer support that I had never heard of). This is a welcome combination; maybe even a little unusual for a function which needs to manage a potentially big patient caseload. But Jemima has supported me for a while now. She is willing to put in the effort, and I feel lucky to have access to her practical help and advice. I know she has a limited time per patient, but she makes it work.

Suggested improvements
nothing

Experience
Dignity/Respect
Involvement
Information
Staff
Understanding condition
Manage condition specialist nurse