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12th November 2014


Good: sympathetic and skilled staff. Excellent bedside manner! Gave me confidence to do my first self-injection. The nursing care is excellent. Staff are considerate of needs. Improvements. 1)Hard to wait until 8:45 am for a cup of tea esp if waking around 6:30 am. Even harder to wait until 9:00 for breakfast, and on one day until 1:45 for lunch. I expect shortage of staff may be the reason. 2)hard to wait until 10:15 am for tablets, esp when some are anti- sickness. 3) My side room was totally prepared. A curtain never appeared, thorough there is a rail and the toilet was her sporless when I went to use it the first time. I overheard a conversation that led me to drink I might have.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff