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30th October 2014


Everyone caring, attentive and kind. (ie admin, not physical transport). Transition from one doctors surgery to A&E was an administrative nightmare. We were told I was already on "2 weeks path way" with surgery. So should not have been referred to A&E at all! None of this was my fault and should not have been discussed in front of me at all! (First by Dr O'Flynn on admission and next day by Fr Brooklyn). As it was, we were told, repeatedly, that referral to A&E had slowed timings down, not expedited them! Plenty of room for improvement in this particular respect - but no reflection on excellent care and attention on Knightbridge ward.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff