Reviews
Reviews
Was good
Helpful
Very help
The lady at reception didn't greet me very nicely, except from that sally, Tracey and ferity were amazing towards me. They gave me good advice and sorted me with the stuff I needed. And they had good energy made me laugh a lot and made me feel very welcome
Thank you for taking the time to review our services at Brook. We are really pleased to hear that you had such a great experience with Dr Sally Soodeen and our HCA’s Tracy and Verity. We are however sorry to hear that you felt our reception staff did not treat you with the same level of friendliness and that you were not greeted nicely. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. Dignity and respect are of paramount importance to us and we will be looking into this as a matter of priority. In order to improve our services and understand where we went wrong, we would greatly welcome further feedback. Please give us a call and ask to speak to one of the managers should you wish to talk about your visit in any further detail. We hope that despite your experience, you will return to Brook services in Bristol in the future.
Excellent service
The service was very helpful and friendly especially by Jo and verity who I saw today but I do find the receptionists can be a bit abrupt and a little standoffish otherwise my experience was fine.
Thank you for taking the time to review our services at Brook. We are really pleased to hear that you found the service helpful and that you had an especially good experience and service from Jo and Verity. We are however sorry to hear that our reception staff did not treat you with the same level of friendliness. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. We will be looking into this as a matter of priority and in order to improve our services and understand where we went wrong, we would welcome further feedback. Please give us a call and ask to speak to one of the managers should you wish to talk about your visit in any further detail.
Thank you, it was great sorry for scaring everyone, you were all amazing -Paige
Great
Joe was really helpful and patient with me , her service was spot on
I'm very happy with the service today ! Jo and Tracy were amazing and helped me as much as possible. I'm sad to be leaving in October. I will definitely recommend this service to everyone.