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Yeovil Health Centre 2018-05-15 Person 2 5 0

I have been in recently for INR Blood tests and been seen by an HCA called Tracey twice. On each occasion, I felt humiliated and was treated as if I was senile. Also, she seems to think she is able to diagnose and knows more than a person in her position. I would suggest this person is sent on a refresher course on how to treat patients, and perhaps life skills. People like this do the practice no favours whatsoever. You also have a GP there called Dr Morton who also seems to have a completely wrong attitude towards patients and has appeared to be in a bad temper when I had the misfortune to see him for a consultation, he was ignorant and downright rude. This has turned the practice from being Five Star throughout to a mere two-star practice and I feel something needs to be done about it, especially these two individuals. On a positive note, the general appearance of the waiting area and consulting rooms was excellent. The Reception staff were courteous and helpful and deserve a full five-stars