Thornton Heath Health Centre
61A Gillett Road, Thornton Heath, Croydon, England, CR7 8RL Also known as: Thornton Heath Health Centre, Dr Barretto & Ptrs 119 reviewsReviews
Friendly staff and very helpful to ensure you receive the care you require.
Getting appts are very difficult since the new system has come in place. I would like to, suggest if we can have the old system back but can book advanced appts also.
Both The GP and the nurse listened to my comments and replied courteously to my questions where relevant. Excellent all round.
I came to get my blood pressure checked as it was too high when the Doctor took it. I saw Nurse Maryrose. She asked me if I was a new patient (I have been with the surgery for 11 years) and then realised she had the wrong details on the screen. She was unfriendly and cold. My reading was higher than when the Doctor did it, The second was lower, by this time I was anxious. I started to say something and she answered "Shhhsh!" and was scrabbling in her drawer, brought out a bit of paper and asked me if I would like a jab against Shingles. I refused. She did another reading, it was much the same as the last. She booked an appointment for me for the following week for another reading telling me if it was still high, I would have to see a Doctor.
I would have thought that getting the right patient on the screen might have been a good start, greeting them by name and making them feel comfortable would have been a plus. Especially for Blood Pressure readings. And being told to "Shhhsh" is unprofessional, rude and out of order. I will be asking Not to see her again.
I will make a point of
Very helpful.
Resources
Short link to review Thornton Heath Health Centre: http://iwgc.net/ecghs