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The Beacon Health Group 2016-05-20 Person 3 5 0

I have been attending this surgery for many years and have mostly found the staff, including the doctors and receptionists, helpful and friendly. The surgery is clean and there is a small but quiet waiting room where the patient can feel comfortable. Recently the surgery has taken on a new set of doctors. I have seen two of these doctors on separate occassions, and whilst I found one to be very helpful and empathetic, the other dealt with my issues in a very aloof and half-hearted manner. This last experience left me feeling extremely disappointed. I will be avoiding making future appointments with this doctor as a result. This doctor spent less than 5 minutes with me, and even most of that time was spent by her looking at the computer screen and printing out my repeat prescriptions. As a patient seeking valuable advice and support, I expect any doctor that I see to make a real effort to deliver this and I feel grateful when they do so.