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The Beacon Health Group 2016-05-20 Person 3 5 0

I had to attend the surgery twice in the last few months,Dr Richter and the nurse practitioner who I saw were great and very understanding . I was very content with my treatment. The only issue I have is appointment and sometimes the receptionist. The first time I was ill I went in person as I could not get through on the phone . I was told unless it was an emergency there was no dr available. I said if I was an emergency I would have gone to a&e. I had a very bad chest with some pain. The receptionist said I should try the chemist.I got to see a doctor the next day and had a lung infection . I would like to know what the surgery considers an emergency !