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The Beacon Health Group 2019-03-22 Person 1 5 0

My 17 yo daughter has been very unwell for 5 days with no cold or flu symptoms . Not wanting to waste anyones time , i rang 111 for advice . I gave my daughter the phone and left the room when the advisor wanted to talk to her . After their conversation had finished my daughter informed me that they had forwarded the notes to Danbury medical centre and we would be expected within 2 hours . On arrival 1 hour later my daughter politely told the receptionist what she was told , to which this rude , horrible person replied " and what do they want us to do about it " ? . I was mortified to say the least , anyhow we waited for 2 hours 20 minutes with my daughter asleep on the seats of my work van (as i had left work to take her) before deciding the best place for her was back in bed until the dr contacted us . Chris , a polite gentleman phoned at 5 and told my daughter to ring the following morning and he would prioritise her appointment . She rang this morning from 8.26am to be told there are no appointments available ! , do they even communicate amoungst each other in this place ? . Overall the service she has recieved from this centre is a disgrace and i will be registering her elsewhere