Share review of Sutton Benger Surgery
Tweet
Share
Sutton Benger Surgery
2022-03-23
Person
2
5
0
23rd March 2022
It is not possible to get an appointment over the phone anymore at this surgery, a system check online form has to be filled in at the end of which there is an option to chose a face to face appointment. This is a waste of time and many of the questions either don’t apply or don’t include appropriate options for a meaningful response
Suggested improvements
Yes, bring back a system which focuses on patient care, where receptionists answer the phone quickly and there are sufficient appointments to offer people without having to fill in an online form
25th March 2022
Response from Sutton Benger Surgery
Dear Patient - Thank you for taking the time to leave a review. We are of course sorry to hear of your dissatisfaction with our patient care. As your message is anonymous I am unable to call you to discuss further but if you would like to email me on bswccg.php-complaints@nhs.net I would be happy to discuss further and try to resolve any queries. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership