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Newington Road Surgery
2019-07-31
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Written by a patient
Written by a patient 31st July 2019
Rude receptionists and you can hardly ever get an appointment...I have never felt like I've been cut from speaking before like I did the last 3 times I called these doctors..I have worked my whole life and have been a high national insurance contributer for 20 years continuously...I am suffering with severe mental health, depression with daily thoughts of suicide and phoning them usually leaves me feeling helpless and angry..I have tried 3 times to get an appointment.
20th August 2019
Response from Newington Road Surgery
Dear Patient, Thank you for your comment; all feedback is important to us in order to improve our service we provide to patients. We are sorry to learn of your concerns. If you would like to contact the Surgery we can arrange an informal meeting with a member of our management team. Thank you Newington Road Surgery