Keele Practice
University Medical Centre, University of Keele, Keele, Newcastle-under-Lyme, StaffordshireEngland, ST5 5BG Also known as: University Medical Centre Keele 1,880 reviewsReviews
It took a few weeks to get my appointment, but I had cervical screening with Lisa and she was very reassuring and kind, putting me at ease (as much as you can be in that situation!)
It’s very frustrating that you have to ring at 8am to make an appointment for 2 weeks time, why can’t you ring anytime to do this, then anyone who needs urgent appts can ring at 8am. I am always 21st in the queue as I’m sure all patients are. I also think ringing at 8am will put a lot of stress on the receptionists who will always get the complaints
Brilliant practice
However sometimes very difficult to get through on the telephone
Best GP practice I have had. Everyone is lovely, they take care of you and you can get appointments when you need one.
I got through straight away and got an appointment for a couple of hours later, I understand that this was because the students are mainly away at the moment. It does take some time during term-time but that is understandable as so many more people are trying to access the service
Keele Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Keele Practice: http://iwgc.net/ecdfb