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Receptionists very rude and deliberately put phone off the hook in the mornings
Dear patient I can assure you that we do not put of telephone on hold. In fact we have recently stopped the prescription telephone line so that there is another member of staff to answer the many phone calls we receive daily. Mornings are particularly busy, as you will appreciate as patients ring for appointments. It is recommended to leave routine calls to afternoons so that the morning rush is over. Please accept our apologies for the inconvenience you have experience. If you register online you can book appointments electroncially but avoids the need to ring. Please ask for a password the next time you are in the surgery so that you can register for online access. Thank you for your feedback.