Fern House Surgery
125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House 131 reviewsReviews
I have been loosing confidence in this surgery for a while, but this morning was the final straw when the doctor actually GOOGLED my blood test results because she couldn't remember what the 'normal' levels were. I know they can't be expected to have every fact and figure off the top of their head, but surely they should use a more reliable source than google?! She then diagnosed me with a serious liver condition which it turns out I do not have. I am 36 weeks pregnant and found this incredibly distressing. I am now in the process of finding another surgery as this was one mistake too many.
There has definitely been an improvement on reception. The ladies are welcoming and polite. That didn't used to be the case.
I think that it is extremely difficult to reach the surgery by telephone (and i know i am not the only patient with this opinion) when i eventually get through to the surgery i have never recieved an apointment for the same day or the next (unless stated an emergency). would it not be possible to have a website that appointments can be booked under as an option?
I have also waited on a few occasions for over an hour to see a doctor and with babies and young children to amuse with nothing other that a few torn books to look at this can be extremely frustrating.
At busy times it is very difficult to hear your name being called over the tannoy. I think this system needs to be updated.
I find all the staff at Fern House Surgery always very caring and helpfull and it has a nice friendly atmosphere even when they are all so busy.
The waiting areas often look a bit shabby and feel stuffy.
Resources
Short link to review Fern House Surgery: http://iwgc.net/eb8ru