Broadstairs Medical Practice

Broadstairs Medical Practice 2022-08-15 Person 5 5 0

I had a an asthma review with Mr Coman and together we discussed in a very professional and unhurried way how I was controlling my asthma. As a result of the simple advice that I was given my asthma is now in control and I have not had to use salbutamol since. I feel so much better and I only have praise for Mr Coman 's professional advice and manner. I also had problems in gaining the results of a blood test (routine) that had been ordered by the hospital. As a result i asked the surgery to intervene and within a day or two they had got the results that I had waited a month for. I have been contacted by the reception staff on a number of occasions and they have always been considerate and helpful. Furthermore when I forgot to take a mask I was readily supplied with one at reception. Finally I have been with this practice for eight years now and I have never had a problem getting through, getting advice or test results, moreover, prescriptions via the patient access app have generally taken less than two days to be available. I feel fortunate to be a patient at this practice and to have Dr Qureshi as my GP.

In my experience not really. I was on one occasion given some strange advice by a pharmacist employed by the practice but within a few weeks this person had left the practice. The advice issue was clarified so no problem.

Broadstairs Medical Practice 2022-04-22 Person 1 5 0

This is an awful doctors surgery. It’s clear that the recent pandemic is used as a smokescreen to give the doctors / dr Malik every excuse NOT to see patients….it’s honestly unbearable. My previous doctors surgery in westgate was wonderful and very well operated. This is the complete opposite. My daughter has had what appears to be thrush for over 9 months - her tongue is practically illuminous nuclear green. We have been back and fourth to the doctor 4 separate times during this period. Each time we push back and try to speak with the doctor - and each time we have been dismissed like naughty children. The funniest thing is that they seem so surprised that we want to speak to a doctor directly over the receptionist for our 1 year old daughter! They keep prescribing the same ineffective medication over and over!!!! What if it’s something more sinister? The doctor wouldn’t even know because they refuse to see her…it disgusts me and we actually have no other option? The receptionist is now the stand in doctor! Since when was this a thing? We will be seeking out every forum possible to take action as we have no other option.

See above…

Broadstairs Medical Practice 2022-04-07 Person 1 5 0

This is the worst doctors surgery I’ve ever been to, can never even talk to a doctor, I discussed really personal stuff with a receptionist to get me the right help I need to do with my mental health, they arrange a telephone call for me on the 30/03/22 and yet I didn’t receive a phone call. I’ve also been trying to get an appointment due to struggling and they’re not interested one bit.

Everything!!!

Broadstairs Medical Practice 2022-03-28 Person 3 5 0

I find the nurse at this practice Ioan very unfriendly and always quite rude and off. I don't think he is in the right profession as he doesn't seem good with people. I have just seen him with my baby and, as usual, he didn't bother to ask how we were (even though I asked him how he was!) and he seemed distant and at times, rude. Please recruit another friendlier nurse!

Please recruit another friendlier nurse! I always dislike seeing Ioan.

Broadstairs Medical Practice 2021-11-17 Person 0 5 0

The reception staff are rude and dismissive. They tried to turn me away from my flu jab because I has rushed from my children's school and did not have a facemask. They refused to let me use my own face covering of a scarf and this is not the first time. You can never get past the receptionists even if you really need to. Why treat people who are sick or in need with such rudeness and contempt. I really thing they need training on how to support others not just act like the people coming to a doctors surgery are somehow beneath contempt. Luckily the nursing staff and my own doctor are brilliant and without them being there I would have to move surgeries. I will not however let the reception staff, or at least the two that were so rude ruin it for me and my health. Unfortunately many sick, elderly and disabled cannot and do not have the energy to stand up for themselves and i feel sorry for those who miss out on the care they desperately need because of poorly trained staff.

The receptionists could have not spoken to me like i was some sort of naughty child or criminal and they could have a few spare facemasks that they can use for such an occasion. Of course i would expect a reminder to bring one next time, and if i were a repeat offender I would expect to be asked to go and get one. On this occasion the receptionist implied i should go and buy one. Unfortunately I had no money to buy one. So the reception staff were wanting to waste NHS money by making me miss my appointment, wasting the nurses time and jabs that were to be used. The inflexibility by staff and even the more senior staff who I asked to see means that vital services would be wasted because of the attitude of the staff and practice policy. Obviously I am not the only one having problems with accessing services because of untrained reception staff.