Broadstairs Medical Practice

Broadstairs Medical Practice 2023-09-19 Person 0 5 0

Once again, because my GP happens to be on holiday , no other doctor can make a decision about medication I have often but not on repeat. I request to speak to practice manager. She’s at lunch and even though I request a call, nothing and then later I call she is ‘ apparently ‘ not there to take a complaint.

I’ve been at this practice for 18 months but have never seen a GP. When I need urgent medication, they refuse to help, offer any appointment, just told I have to wait for a week or more. Not even the offer of an appointment. In London, another Dr in the practice could make this simple decision. There was no offer to have a conversation about what the affect is of having no help regarding the issue.

Broadstairs Medical Practice 2023-07-18 Person 4 5 0

Whenever I call the surgery, I always get through in a good amount of time. receptionist are always very helpful and do their best to get me an appointment or at least get a message to my doctor. Always see the same doctor unless he is on holiday, which a lot of people don't see as normal. I know not everyone has the same experience, but I honestly cant fault this doctors surgery.

N/A

Broadstairs Medical Practice 2023-07-12 Person 1 5 0

I requested medication online. After 3 working days nothing had happened. I called the surgery as anxious about inhaler running low. I was on the telephone for 18 minutes being told I was caller number one. I was then cut off with no one answering the phone at the point when the surgery was closed.

1. If you’re going to allow people to call in sugery opening time, you cannot just them off. It was an urgent call. If you’re not going to fulfil the 3 day prescription time, please let the patient know.

Broadstairs Medical Practice 2023-06-09 Person 0 5 0

Two weeks now I have been in some sort of pain- bypassed the GP surgery at first and went to the minor injuries at Herne bay who were as helpful as they could be considering my ailment. I have begged, pleaded and cried to see my GP as what I am being told is wrong with me over the phone is not the case and I am just being fobbed with every phone call-visit to the reception. I am not usually an `ill' person, I know my own body and would just like to see my GP face to face. Not possible apparently unless I want to wait a month. Appalling surgery, do NOT recommend- used to be great but Covid seems to have put pay to that (still mentioned on the long, drawn out voice message you get when calling in)

Let your patient speak to their GP!

Broadstairs Medical Practice 2023-04-02 Person 1 5 0

No appointment for 9 weeks. Prescribed 3 different things without being given an appointment none of the 3 worked. Pharmacies NHS111 and walk I'm centres all said I need to be seen by a GP yet nobody at the surgery will give me an appointment. Sent ab email to the practice manager and promised a reply which never came. Useless surgery, dangerous practice and ignorant management. Requires a major amount of improvement before they cause serious harm or worse to their patients.

Give appointments. Stop refusing to see people and stop prescribing rubbish without finding out what the problem is.