Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 938 reviewsReviews
My phone call to Sutton Benger for a doctors appointment at went to Beversbrook
The call went into a queue with unnecessary "twaddle" apart from advice to dial 999
Wait time in the holding queue was far too long and I was about to give up waiting.
When eventually answered I was told there were no doctor appointments available.
It turned out there was only one person at the "call centre".
After I explained the reason I wanted a doctors appointment I was asked to take a photograph of the 2 moles and email them to the surgery to be put on record!
Asked what process would then follow, I was left far from assured.
Appalling service from once that had been an excellent Surgery at Sutton Benger
Tried for 3 1/2 weeks to get through on the phone. Finally went to surgery and receptionist couldn’t give me a telephone appointment for another 3 weeks! I said I need to speak to someone as soon as possible . Could I speak to a nurse instead. The receptionist said she was just looking and arranged for a phone call the day after.
The nurse who phoned me was very understanding and helpful.
She said to arrange for a blood test as soon as possible. When I went to surgery the next day to arrange this, the receptionist said why didn’t I phone. I mentioned the fact one couldn’t get through and the nurse wants me to have a blood test as soon as possible. I asked if I could have one Monday or Thursday as they are my days off . She gave me one for 3 weeks later on a Tuesday morning! It meant I had to get my manager to change my off duty.
I have a result from my blood test, but no follow up had been arranged. My problem is ongoing so I will try contact surgery again to try speak to someone who can help with sorting this out.
We are really sorry that you have had some problems getting through on the phones. We have seen an increase in patients using our services over the past few months and this has meant that we are booking further ahead than usual and our phone lines are busier as a consequence but, in order to assist with this, we have increased the number of telephone lines capacity and recruited new staff members both clinical and non-clinical. We do encourage patients to use the online platforms if they can, such as Systm Online and Doctorlink. If you are able to use either of these platforms we would encourage you to do so, this means we can have more capacity to take enquiries over the phone from those patients who may not have access to our online services. If you need any help getting access to these services please let me know and I will be more than happy to arrange for one of my team to contact you to assist. If you would like to take up this offer of assistance or speak to me further regarding this matter please do not hesitate to contact me at emmybutcher@nhs.net. In the meantime, thanks so much for your feedback, which is very gratefully received. Emmy Butcher - Managing Partner
Fantastic Service made to feel very Comfortable and at ease
I never got a call after hassle over why the appointment was made for me in the first place.
Managed to get my little girl in on a very busy Monday. Excellent surgery for anxious new Mums
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s