Share review of Beversbrook Medical Centre
Beversbrook Medical Centre
2021-06-29
Person
0
5
0
29th June 2021
My phone call to Sutton Benger for a doctors appointment at went to Beversbrook
The call went into a queue with unnecessary "twaddle" apart from advice to dial 999
Wait time in the holding queue was far too long and I was about to give up waiting.
When eventually answered I was told there were no doctor appointments available.
It turned out there was only one person at the "call centre".
After I explained the reason I wanted a doctors appointment I was asked to take a photograph of the 2 moles and email them to the surgery to be put on record!
Asked what process would then follow, I was left far from assured.
Appalling service from once that had been an excellent Surgery at Sutton Benger
Suggested improvements
Scrap the centralised call centre
Have individual surgeries a unique phone number and have them answered by receptionists at the individual surgery.
Do not expect receptionists to advise patients on medical matters.
Enable them to book an appointment for a patient to see a doctor
Have sufficient doctors to meet patient demand
Act on the comments left by Reviewers