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Beversbrook Medical Centre 2021-09-07 Person 0 5 0

Called gp surgery yesterday as I was concerned my 73 year old double jabbed mum was deteriorating with covid (approximately 1825) explained that I had tried to call 111 but the wait was 45mins. Was told by the receptionist that a plan of treatment had already been discussed with dr earlier in the day. Explained that I was currently outside the property and needed medical advice. Advised to call 111. Unable to discuss care arranged as I wasn't my mum. Left me completely on my own to deal with the situation with no care or compassion or any offer of assistance from the Dr. Also asked if I could call back shortly once I had discussed agreed care plan from Dr and was told no as they were now closed. She is now in hospital.

Everything. Goes against everything a Dr's surgery should be providing. No care, no compassion.