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Written by a patient
2nd February 2019


I have read some of the negative comments regarding this Dr and the Endoscopy team especially from other Health Care professionals and can honestly state that I have not had this experience. In fact, I am a Paramedic and around 30years ago I had to have an Endoscopy at Southend Hospital. The whole ordeal was horrifying so when I was told that I had to repeat the experience my wife had to come with me. I started having panic attacks especially when they called me through. This Doctor was working at the InHealth community clinic in Romford. When I entered the procedure room he saw instantly, along with his nursing staff that I was scared. He put down the equipment and talked to me for some time, explaining every part of the procedure and giving me assurances. He would not start the procedure until I was happy and took his time. I had even requested to have a sedative but he promised me that I would not need it and it would just make me unnecessarily groggy. He was totally right. He told me that if I felt any discomfort he would stop immediately and correct it which was not required. In fact he and the male Nurse constantly spoke to me throughout the entire procedure and put me at ease. I can honestly state that if anyone else out there has had previous experiences like me in the past, the procedure has changed a great deal and it is nothing like it used to be. I have only the greatest respect for this man and for the entire team. Every Nurse constantly kept giving me reassurance whilst I had an unfortunate wait due to technical difficulties beyond their control. Even at the end just before I left, the receptionist even came into the room before she went home to check that I was alright. Come on....where do you ever get that kind of service and reassurance normally? I wish Dr Naqvi and the entire team every success for the future.

3rd February 2019
Response from Dr Syed A. R. Tipu Naqvi

Dear patient. I am very grateful for your feedback. Many thanks.

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