Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Psychiatry-UK
2023-07-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th July 2023
Kind listener and careful subscriber
2023-07-12 15:40:36
Response from Psychiatry-UK
Thank you for taking the time to leave a review. It is helpful for us to read about patients' experience of our service, good or bad, so that we can pass on the feedback to the relevant teams or make adjustments to our processes if needed. It is good to hear that your journey has been so positive. Thank you for recommending Psychiatry-UK.
Psychiatry-UK
2023-07-05
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 5th July 2023
Horrible service, avoid at all costs!
My appointment was delayed by months because of a mistake they have admitted to, then I was finally offered an appointment that was within 2 weeks and I confirmed I would like that time.
3 days later I get told not only is that appointment not available but I now have a 2 month wait for the next available appointment!
Customer service now has a 5 day ETA to reply to any comments you add on their horrible patient portal.
The level of service has been horrific and there seems to be very little attempt to fix any mistakes even when they have admitted to making them
2023-07-12 15:49:23
Response from Psychiatry-UK
Thank you for taking the time to post a review. We are sorry to hear that your consultation was delayed. We have recently experienced another surge in referrals via the RTC scheme, and we are aware that some of our patients are having to wait longer than we would like. We are recruiting heavily and are continuously reviewing our practice to find new ways to streamline our processes. Although we are unable to look into individual cases in reviews, we do have a dedicated team who can discuss these issues with you further. If you feel this would be beneficial please contact our Patient Experience Team: experience@psychiatry-uk.com.
2023-07-12 15:49:23
Response from Psychiatry-UK
Thank you for taking the time to post a review. We are sorry to hear that your consultation was delayed. We have recently experienced another surge in referrals via the RTC scheme, and we are aware that some of our patients are having to wait longer than we would like. We are recruiting heavily and are continuously reviewing our practice to find new ways to streamline our processes. Although we are unable to look into individual cases in reviews, we do have a dedicated team who can discuss these issues with you further. If you feel this would be beneficial please contact our Patient Experience Team: experience@psychiatry-uk.com.
Psychiatry-UK
2023-07-05
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 5th July 2023
Hello,
I have been ignored and discharged from the portal without any reason.
I have been diagnosed by Dr Yann Welton, we had a miss understanding where he thought that I was being checked by cardiology. I only said to him that my blood pressure was high.
He said that I needed to get a full investigation about my heart condition. I showed that my blood pressure lowered but the pulse was still high. Then I indeed started an ECG, but before waiting for it, this guy discharged me from the portal without previous warning.
The ECG results show that my heart condition is good and that I DONT NEED ANY FURTHER INVESTIGATION with a cardiologist.
I can and I must start treatment but your service don’t want to listen and don’t want me to put me back into the portal so I can get a prescription.
You don’t care about ADHD clients and you don’t know how to deal with them.
If you have some sort of empathy please help
2023-07-13 15:22:30
Response from Psychiatry-UK
Thank you for posting a review to let us know that you have been unhappy with our service. As a member of the Communications Team I am unable to look into individual patient cases for GDPR reasons. However, we do have a dedicated team who would be happy to discuss these issues with you. If you feel this would be beneficial, please contact the Patient Experiences Team: experience@psychiatry-uk.com.
Psychiatry-UK
2023-07-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th July 2023
I went through the right to choose and psychiatry uk was excellent I would definitely recommend thank you so much for helping me.
2023-07-12 15:51:26
Response from Psychiatry-UK
Thank you for taking the time to leave a review and for recommending our service to others. We are pleased to hear that your experience of our service has been so positive.
Psychiatry-UK
2023-07-03
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 3rd July 2023
Hello, i am thankful for your service as a right to choose patient. i would be waiting another two years for a diagnoses , i finally have clarity around myself and why i am the way i am. game changer in my life, so much more self compassion.
i am very thankful for all the staff who have helped me on my way.
i would recommend also have a human voice call as I'm not great with tech and find it easier talking to a human to understand stuff. thank you
2023-07-12 15:57:45
Response from Psychiatry-UK
Thank you for taking the time to leave a review. We understand that an online service does not suit all our patients, but it sounds as though you have managed to use our patient portal successfully, despite struggling a little with technology, and that you have been able to seek help from our staff when needed. It is good to hear that your diagnosis has made such a difference to your life and we wish you the best of luck in moving forward.
Psychiatry-UK
2023-07-01
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 1st July 2023
I have been diagnosed with ADHD and had my ADHD medication Titration and prescription all done through Psychiatry UK, and I can say my prescriber (Charlotte Lockyer) has been insanely helpful, and kept me involved in every step of the process. She was extremely accommodating for when I needed to take breaks or needed advice based on the side effects I was experiencing. I have also been kept well informed about the changes in medication, reasoning for titration process, and all potential side effects for the medication I tried. I honestly couldn't thank her enough, and I cannot express how smoothly the process truly went with her help !
2023-07-12 15:32:50
Response from Psychiatry-UK
Thank you for leaving such a positive review. It is good to hear that you have felt so well-informed and supported during the titration process, and are now settled on your new medication. Thank you for recommending Psychiatry-UK, and I will pass on your feedback to your titration prescriber.
Psychiatry-UK
2023-06-30
Person
5
5
0
Written by a private patient
Written by a private patient 30th June 2023
Ben was highly courteous and professional throughout the duration of my call. I had never received psychiatric assistance before however he was very calm and explained meticulously the process, as well as helping me understand my own psyche, as well as reasons behind my behaviour. He explained why treatment may help and the various options available to me, and how I may go about obtaining these.
2023-07-12 15:28:06
Response from Psychiatry-UK
Thank you for taking the time to leave such a detailed review. It is good to hear that you found your consultation such a positive experience, and that you were able to discuss the treatment options available to you in detail. We wish you the best of luck in moving forward post-diagnosis, and thank you for recommending our service.
Psychiatry-UK
2023-06-30
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 30th June 2023
Dr Edward Bryan made me feel uncomfortable in the way that he joked and had a sarcastic tone throughout. I didn’t feel properly listened to and my experiences were minimised. He was passive aggressive and I felt confused and anxious throughout.
Psychiatry-UK
2023-06-30
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 30th June 2023
My first psychiatrist wasn't great and I felt kinda dismissed by him, but my new one is amazing. Treats me with respect and is very kind.
2023-07-11 16:25:14
Response from Psychiatry-UK
Thank you for leaving a review. It is always really helpful to hear about patients' experience of our service. We are sorry to learn that you felt that the first psychiatrist you saw wasn't the best fit for you, but we're pleased that you found you had a better rapport with your new consultant. Thank you for recommending our service.
Psychiatry-UK
2023-06-29
Person
5
5
0
Written by a private patient
Written by a private patient 29th June 2023
I was very sceptical about online psychiatrical service like the Pyschiatirc-UK initially, but their price and webpage are too persuasive, and I cannot refuse. And I find it to be very good. The website and appointment system are pretty simple to navigate and everything could be communicated between staffs, doctors and patients via a speedy notes system. Well, there is some hiccups and echoes when using the Microsoft Team for the online session, but they are very new to that, and hence, it would be fine in the future. The staff members are very friendly, and never rush you even you have very complex issues with GP. Price-wise, I think it is worthy to be one's first place for psychiatrical help, if he or she or they is/are very busy, outside London, or in a poor state of finance.
2023-07-12 14:46:21
Response from Psychiatry-UK
Thank you for leaving such a detailed review. We know this will be helpful for other patients, and particularly those who are unsure about using an online service for the first time. We are particularly pleased to hear that you have found our website and patient portal easy to navigate, and our communication systems straightforward and responsive. We have noted that there were one or two hiccups with using Teams for your consultation, but I think these have all been ironed out. Thank you for recommending our service to other patients.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu